no reference number

<p>i put my complaint up on hello peter yesterday and standard bank was so quick to reply and apologise for any inconvenienc they caused by debiting more than 60% of my money in my bank account. it took them less than a few hrs to do this after i received my salary and yet here i am still struggling to get a reference number from them. i still havent received the email with the reference number or the name of the person who will be handling my query. here in the public eye they want to apologise left right and centre but behind the scenes nothing is being done to make me believe i will get my money back. and all of this because "someone" didnt close my old account and now how many years later...... there is a R5200 overdraft due to admin fees and monthly bank charges. please standard bank do not reply with "sorry for the inconvenience caused" rather ask for my address and go explain to my landlord why i cant pay rent.</p>