No redemption for Uciunt Rewards

<p>I've been banking with Standard Bank for over 12 years, but never have I been amazed at how poor their subsidiaries conduct their services. I've been with Ucount since its inception and yesterday, for the first time, I tried to purchase online on Zando using my rewards points. I read over every instruction, prepared everything (card details, 3d secure pin) and tried to purchase on Zando. The amount I wanted to buy for was more than my rewards points, so I decided to supplement the payment with my cheque card. I kept entering my Ucount card details and the transaction kept declining, citing "declined by authorization system". So I decided to call Ucount today to get help. The lady that assisted me was polite, but instead of resolving the matter, she ended up making me pay for the transaction using my personal account. She apologized as she saw that my reward points weren't deducted after the transaction and said she'll call me back for clarity on how to conduct such a transaction in future. It's been close to 5 hours waiting and it's almost C.O.B. but still no call from Rene. I even tried to purchase again with an amount less than the equivalent rewards point, but it still declined. </p> <p> </p> <p>The question is: Why offer something that doesn't work and causes an inconvenience to customers in the process? </p> <p>Call reference number: ********** </p>