No reason or solution provided

<p>I have been to the Laudium branch today requesting a secondary card to my credit card. Intially card division was called where upon card division said that the card must first be loaded before it can be ordered. Card division also said that since my dad does not have a payslip as he doesnt earn much, only his ID will be needed. I then had to go to another consultant who then tried to load the card. They tried but said that the card is approving with a zero limit only and they cannot increase the limit. When i asked for a reason they said that they cannot explain to me. When i phoned card division, card division said that the branch has to give me a reason for the decline. I would like to know the reason for the decline and if there is no reason, i need a secondary card. I have been at the branch from 9:00 up until 12:32 for this matter to be sorted.</p>