No reaponse.Disappointed client

I am utterly disappointed in the service of Standard bank loan call centre.I have been with Standard bank for over 10 years and im very disappointed in their service.After i got such bad service at a branch this happens.I app**** for a loan in October on the app and it said a consultant would call back.I got a sms saying if im still interested i need to reply with 1 for yes which i selected.A lady by name of Lebogo or Lerato not sure called me.She went through steps and process and the outcome was that i was decline due to too many credit checks done on my name since begining of the year.I told her that out of curiousity i just went online to see if i qualify at places which i took no interest in.I was mainly kidding around.Then she adviced me that she would have to motivate my application and the following Monday she would call me back so guess what,she never called me back.Still waiting on her cal.I rep**** again 2the sms but with no luck.I tried calling that 011 number she called me from but it just rings.I urgently need the funds.Since im a client of Standard i am loyal and do not want to go to the competitors.Why cant someone just call me back with feedback PLEASE