LH
Louis H

1 reviews | Active since Feb 2012

13 Apr 2015, 14:29

No protection on my account

On 24 March, my cheque book was ****** and reported immediately. On the same day the cheques started going off my account and to date, +/- R93 500.00 worth of transaction (9 transactions) has passed through my cheque account. <br> These transactions are eventually returned, some only after 6 days. Every time it takes time to investigate and every time I have endless frustrations to get hold of someone who can help me. Standard Bank has also charged me R50 for each of these transactions that have not been reversed yet and I am still waiting for them to return the last cheque transaction.<br> I have been to my branch (East gate) and was assured that a confirmation process will be put in place whereby every cheque transaction has to be confirmed by me before it can go through my account. Nothing has come of this and 3 transactions have gone through with no confirmation from me. <br> I have tried to contact my branch via telephone and none of their numbers is manned, I have contacted Prestige Banking numerous times and they try to put me through to my branch but the number they use just rings into infinity.

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Replies (1)
Standard Bank
Standard Bank's reply14 Apr 2015, 10:17
Official
Hello louishuman,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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