No protection from banks

The only problem I have is that the bank wont help its customers deal with a company like RAIN 5G INTERNET PROVIDER. They are literally *****ing money. Yet somehow bank customers cannot get their banks to help protect them. The fact that i cant even see a debit order request from Rain is shady. The fact that they can change amounts debited and dates when debited without any notice or approval by the bank account holder is worrying. As a result i am laying a charge of theft against Rain. I can only hope that soon the banks of South Africa will take protecting their customers more seriously