No proper feedback for 5weeks

I visited Standard Bank church square branch to get my dads account sorted out, he has been hospitalized for 5months and doctors has extended his sick leave for another 6months he is unable to take care of his own affairs. There has been ********** transactions on his account I logged a query with them and I have not received any feedback regarding this. I also requested power of attorney on his account, the service manager requested the documents they require in order for them to load the power of attorney. She than informed me that they will be sending the documents to their compliance department and they will assist in this matter, however the customer service manager called me on the 3 of June after 5 weeks informing me that in order for the to finalize the power of attorney they will have to first visit the hospital to confirm my dad's condition. After sending me from Peter to post she informed me yesterday that they can't load the power of attorney now and no feedback regarding the ********** transaction was given, after she informed me on Wednesday that all will be finalized on Friday I can come into the branch.