NO PROPER ASSISTANCE

<p>I have been trying to figure out what the "extra" charges are that have been added to me account by Standard Bank. </p> <p> </p> <p>This is my first time to have my car being financed by the bank. However, the numbers on my statement does not add up. According to me I am paying too much currently for my car. Currently Paying off the value for 2 vehicles instead of one.</p> <p> </p> <p>The only way to contact them is via e-mail or to phone the call centre. Have been doing so even after going to a branch directly for assistance. </p> <p> </p> <p>However, none of the consultants can answer my questions nor do they understand the query. They do not get back to me as promised. To me it looks like they are ignoring the questions as they know it does not make sense to pay so much, or they are keeping quite to see if I will just accept the rediculous amount added to my account or they are just ***********. </p> <p> </p> <p>Very bad client after market service and I honestly wished that I never financed my vehicle with the bank in the first place. </p> <p> </p> <p>The enquiry assistant in the bank basically refused my request to speak to a manager directly at the branch to see if they can assist me. </p> <p> </p> <p>Again one must first COMPLAIN...... AND KEEP ON COMPLAINING...... AND BEG....... AND GET "UGLY" BEFORE THEY will consider to assist you in a manner that will keep you as customer </p>