No proper action in my reversal

I reported a reversal last year August, because the gym planet fitness was charging me even tho I canceled last year January, but still got billed. The reversal papers got lost in September or October, I was told nothing about this and wasn't kept up to date. <br> Queried it at two different standard banks but they couldn't tell me anything about it. And then I was told that the lady in charge had to resubmit the papers, and was told to wait another 3 weeks for any news. Still haven't gotten any proper news 4 and a half months later. <br> It seems no one gives a hoot on servicing their customers at standard bank. <br> I'm tired of phoning over and over again to find out absolutely nothing.