No proof of payments going through yet being charged for it????????????????????????

<p>I made an urgent EFT payment at 13h30 and selected the proof of payment to be emailed to me as I wanted to ensure that it gets to the relevant recipient immediately................................. Low and behold nothing came through................ I went online again and added another email address............................ guess what, nothing came through as of 15h15!!!!!!! I then phoned customer call centre and it took another 16mins on the phone to try and get a proof of payment. </p> <p>SAD THING IS THAT I AM BEING BILLED FOR YOUR INCOMPETENCE!!!!!!!!! I NEEDED THE PROOF OF PAYMENT YET DIDN'T RECEIVE IT BUT WHEN IT DOES EVENTUALLY GO THROUGH I WILL BE CHARGED FOR IT............................ <span style="text-decoration: underline;">SERIOUSLY???????????????????????????????????????????????</span></p>