No progress on my *****ulent transaction case

An unrecognised transaction that was done in Gauteng(I’m from the Eastern Cape) on my bank account a month ago (17/04/2024), I contacted Standard Bank countless times and was only able to file a complaint through an email. Till today, I haven’t received any feedback on the case. I even visited their branch, they just told me they’ll call me about the progress still nothing. I’m a student and that money was placed aside for important things. I’m really disappointed with Standard Bank and their customer service. I’m even thinking of closing my account with them.