No progress on investigation

I lost my ID some time ago and when I went to open an account with another bank it was declined because Standard Bank had flagged my ID number for ********** activities.<br> <br> I went to one of the branch and inquired about it and I was told an account was opened in my name, which I did not do myself. I was advised to open a case of impersonation and submit certain documents so they can clear my name.<br> <br> I submitted the documents on the 1st of April 2015 but to date I have not received any update on the matter.I went to the Branch (Church street Pretoria) to get progress but they couldn't get hold of the ***** department and I have been calling the department on *** but the line automatically cuts and doesn't go through.<br> <br>