No progress on application since 9 April 2015

I have app**** for a home loan with Standard bank. It took too long. So I eventuality rejected as another bank assisted me.<br> <br> I have requested a further advancement on my existing loan, requested a better interest rate and also to make the money available. So I submitted all the required documents as requested by Standard bank. After a while I receive SMS messages that the payslips are not visible. I resubmitted them (by Fax, by mail) all delivered and with a fax delivery report. So I submitted another few times after the call centre consultants confirms that no documents was received! Eventually I called in again to find out what the progress is. hey confirm that the attachments are too big. So I make them smaller and submit to Shonique Maber. Receive confirmation that the application will be re-opened and that she has received the documents (11 April)-See notes from call centre consultants. After that I have made calls to the call centre at least twice a week to find out what the progress is. So they tell me again that I haven't submitted payslips. So I submit them again! Again I receive confirmation that it is recorded and I will receive correspondence. No futher progress