No progress from std bank

Please do advise as I actually live in Durban and had to come up to jhb and now waiting for this credit card is frustrating, they gave me the option to have it delivered, only after few days when I phoned in did they tell me it can’t be delivered but I have to go to a branch to collect , and I waited patiently but now I need to return home this week and need to fetch my card today from The designated branch I selected or Atleast be able to use the funds from my banking app in the interim

Hello, it’s been almost two hours and surely the banks will close , I received a call only to say it will be escalated and now nothing and I am still in the same predicament as I was , waiting for something to happen. I just need to know if my card is ready for collection today and why can’t I access my funds from my banking app as yourll say so on your website! I had to waste my day today cancelling plans to be available to collect my card and yet nothing has happened. This is frustrating.