No product knowledge

I have been struggling for weeks to apply for a gold card for my Cheque account. Its not available online, so I tried calling the call centre. Call centre says I have to visit the branch and so I did. At the branch know one know about the millionaires competition when I queried. Also know one knows how to apply for a gold card on the system. I have been sent from post to post due to a lack of inefficient product knowledge amongst the Standard bank employees. From the call centre all the way to the branch.

Poor, poor service.