1 reviews | Active since Apr 2013
No Privacy
I went to Standard Bank Carlton Centre Branch this morning to update my cellphone number on my profile. The experience started out fine with the ladies asking the customers what it is they needed help with before referring them to the right queues. I was referred to a consultant (Richard I think was his name). First there was no greeting. Then as I am sitting there him and his colleague in the next cubicle are busy shouting a client's ID number at each other. I thought this was a bit odd as anyone within earshot could just write it done and use it for whatever they wanted to do. Then the consultant opens up my profile and as it was open a friend of his who was not wearing a uniform comes and stands behind him. My personal information was on display to an outsider. I guess privacy at Standard Bank is not a priority.
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Complaint Resolution Centre
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Thank for posting a comment.
We will get one of the bankers to contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
