1 reviews | Active since Nov 2012
No policy schedule provided for credit card cover
I've had a credit card with Standard Bank for years now and I've requested insurance against it in case of death, illness or retrenchment, however, to date I've never received a policy schedule to conclusively confirm what the instance covers, I do believe that FAIS guidelines is that an insurer should provide the insured with such documentation on annual basis
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***