RJ
Ronelle J
1 reviews | Active since Sept 2021
09 Nov 2021, 09:44
No policies money has been made by Standard Bank.
Good morning, my husband's uncle passed away in 2018, Leon Jacobs. He had a will which all policies, house and car must go to the beneficiaries. Hellopeter do you know that the beneficiaries still did not get any of that money. Standard Bank have different stories and it's never finalized. It's more than three years now that all the beneficiaries did not get any money of the late Leon Jacobs ***. Can you please help Hellopeter.
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Replies (3)
Standard Bank's replyOfficial
09 Nov 2021, 13:11Dear Ronelle J
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Nov 2021, 13:11
Official
Dear Ronelle J
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
17 Nov 2021, 15:06Dear Ronelle J
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to the manager at Standard Trust Limited and addressed accordingly.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to the manager at Standard Trust Limited and addressed accordingly.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply17 Nov 2021, 15:06
Official
Dear Ronelle J
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to the manager at Standard Trust Limited and addressed accordingly.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to the manager at Standard Trust Limited and addressed accordingly.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
RJ
Ronelle J's updateReviewer Update
17 Nov 2021, 15:13Good day, thank you very much for your quick responses. The beneficiaries is so unhappy for the long wait and hope that there payouts will be soonest. Hope it's going to be a Christmas box for them. Have a great day.
RJ
Ronelle J's update17 Nov 2021, 15:13
Reviewer Update
Good day, thank you very much for your quick responses. The beneficiaries is so unhappy for the long wait and hope that there payouts will be soonest. Hope it's going to be a Christmas box for them. Have a great day.