no points being rewarded on time

for the past 5 months i have been batlling with Ucount rewards regarding my points for social media tweets, it goes weeks and i have to email and call just to get my points however when its time to debit me they do it ontime, with all the months of frustration i asked them to show me that they value me by rewarding me with points from they side because of all the frustration, they eventually gave me points to the value of R20, they valued me at R20, thats disgraceful, they promised me that they will monitor my account on a weekly basis and my points will be allocated at the end of the week, once again they have failed because today is monday and last weeks oints is still no where, i had to email them again now