No payment Recieved after Transver was made!

So At 05:45 in the morning I've transferred money to one of my friends that is at Capitec, So usually the payment shows after 14:00 the same day when you make the transfer before 12:00. And the payment did not reflect, so we waited because maybe it will take 24hours like any other payment does. AND IT DID NOT!!! So I tried to do an Immediate payment and Standard bank charged me R60 for it, but still NO MONEY in my friends account!!

I've tried to phone their customer care line this morning but I was on hold for 45 min, emailed them and still no response. I went onto their website and filed a complain, STILL NO REPLY!!! As you may think that maybe the account number or something was wrong but it was not I double checked again and again everything was correct.

So I decided to go into the bank to clarify what is going on. The lady in front named Vuma tried to help me but she directed me to the Phone and said I should speak to customer care, and so I did , I was on hold for 35 min till someone eventually answered the phone and the lady told me that it takes 2 business days for the money to reflect in Capitec. The she told me that I can reverse the money back to my account but they will charge me a fee of R310 and it will take 10 to 12 working days for the money to Reflect into my account BUT they can not Guarantee that I will get my money back!!

HOW PATHETIC ??

I am so sorry that you will loose a customer, but I am more than happy to move all my stuff to FNB.

Good bey Standard bank.