1 reviews | Active since Apr 2014
No Payment Notification
<p>On the 23rd & 25th of July 2016 my brother transfered 2 payments of R700 each. I recieved notification that the 1 payment had cleared. I transfered this back into my saving account as this was payment for money that my brother borrowed. I waited for the 2nd payment confirmation but it never came through. I thought the 2nd payment might take a while so forgot about for a few days. When I checked my statement, all of a sudden there are 2 payments reflecting on my statement as well as my Standard bank app. There was no notification recieved and the sms from other payments an debit card transactions did not reflect the additional money in my account.</p> <p>I then contact Standard bank today ****h Aug 2016). According to them the money was allocated to my account but I have no notification of the transaction. When looking through the sms'sthat was recieved for various transactions, I cannot see the additional money either. I Complained to the person helping me ( all they did was apologise for not getting the notification and said there was nothing he could do) I then asked to speak to a manager. They said that a team leader will speak to me and then transfered the call. I have been waiting on hold for more then 25 minutes and still no one has picked up. I then hung up the call as I have more important things to do that wait for someone to take thier finger out of thier ass and pick up my call.</p> <p>I would like Standard bank to credit the 2nd transfer as it was not allocated properly, and due to their incompetence I am now R700 short. They have never given me proper service and I think i should take my money elsewhere so I can get the level of Service I require. Utter ****** useless Bank that charges way to much for the ****py level of service recieved.</p> <p> </p> <p> </p> <p> </p>
Good day Chad
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Best regards,
Good day Chad
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Best regards,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 August 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Best regards,
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 August 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Best regards,
