No Payment confirmations via Internet banking

Not getting my EFT payment confirmation when using Internet banking. When calling it in on 2015-07-22, I was asked for my email adress and it was sent to me manually via email. This is not my idea of internet banking. YES, I did provide correct email adres on Web interface. My idea of internet banking is not to call in, hold the line for X minutes, and then have to ask to get a payment confirmation. for these dates I received none..***. This is not \simpler