1 reviews | Active since Aug 2017

01 Aug 2017, 18:30

No payment after bond registration

<p>I have been a client with Standardbank for more than 9 years now and the service was great up and till I had to escalate my frustrating with getting the payment from Standard bank. I have app**** for a further loan and this was approved and the attorney was allocated in June its more than a month ago and the title deed was only registered yesterday and no payment was made? How it should work is when your title deed gets registered the bank needs to pay the funds. This was not done and Standard bank sees no urgency in getting this resolved. Can I ask that this gets resolved as a matter of urgency before I take my banking to a different competitor.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply02 Aug 2017, 09:16
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply21 Aug 2017, 08:22
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***