No ownership taken and no customer service provided.

After applying for a consolidation loan on 23rd March 2020 to make things a bit easier to manage during this time of uncer*****y. Standard bank approved me no problem and had the account open very quickly. I gathered settlement letters as requested and handed those over to STD on 26th March who was unable to make the payment to DISCO and FNB. After DISCO bounced back, and me calling every other day to get an update they very rudely told me to make the payment myself (Mrs M Du Toit), which i gladly did once the money was transferred to me on the 6th April 2020, I supp**** POP of the transaction to them. When asking for updates on the FNB payment, STD provided me with POP from 27th March 2020 and giving me a reference number to call FNB and find out what the problem is on their end as STD made the payment and can do nothing from there on out. Fast forward to today 9 June 2020 and FNB have still not received their payment, STD says there is nothing they can do and I have wasted so much energy and time in calling call centres and explaining my problem over and over again with no results to show for it. I have gone from pillar to post to try and resolve something which I cannot do anything about as I never name the transaction in the first place. I’m currently sitting waiting for a call from STD right now, was told they will call me at 9:30am, the call is yet to happen and its 12:00pm.