RR
Richardt R
1 reviews | Active since Mar 2017
24 Nov 2020, 19:54
No OTP & No response
I have been trying to make an online payment to a new beneficiary since 11am this morning, but I cannot complete the transaction, due to the OTP not being delivered to my phone number. No other options to receive the OTP are being offered either.
At 11:27 I sent an email to ibsupport about this problem, and up to now, received no reply or feedback.
I tried making the payment now again, still no OTP getting through to me.
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Replies (1)
Standard Bank's replyOfficial
24 Nov 2020, 21:27Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Nov 2020, 21:27
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***