No Other Bank Does As Standard Bank At All

Last 2 weeks I complained via Hellopeter, your bank increased my installment with no explanation; I supp**** my VAF ref number and my ID. Then I got an email from Lucky Ndebele asking for the below - Home loan/VAF account number - Bond/VAF term - Total loan amount - Property’s street address - Instalment amount - Monthly payment date saying they have to verify if i am the account holder. To which I queried, why should I supply all that [especially that the complaint came via Hellopeter and my ID and VAF ref number were there]. I am failing to see why they have to verify; other banks would simply have gone ahead and investigated the complaint and issue their response in that password protected document.

https://www.hellopeter.com/standard-bank/reviews/no-other-bank-does-as-standard-bank-***

Here is Mr. Ndebele saying he cant proceed after 5 emails saying he cant ascertain that I'm the correct account holder and the matter has been closed on their end. For goodness sake, the complaint came from Hellopeter, not some random email. Its only Standard Bank that argues with a client with a fortnight long email trail, especially if the client has a long name like mine.