NR
Nick R
1 reviews | Active since Jun 2018
20 Jun 2023, 12:05
No option in call centre system to report non payment of Lotto winnings
I bought an online Lotto ticket through Standard Bank on May 16th.
The ticket had 3 correct numbers and I was entitled to a payout from Standard Bank.
To date I have received no payment. When trying to log a call on the ***which is the number given by the online ticket messaging system to report Lotto queries, you discover there is no option to actually do this when you listen to the automated call centre voice.
What a pathetic system. IF the bank cannot even keep track of Lotto winnings I really have to question their competence as 'bean counters'.
My advice - if you play Lotto just buy a normal ticket.. Forget online Lotto through Standard.
Useless.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Jun 2023, 12:26Dear Nick
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2023, 12:26
Official
Dear Nick
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Jun 2023, 13:59Dear Nick
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jun 2023, 13:59
Official
Dear Nick
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***