RH
Ronel H

1 reviews | Active since Jul 2011

19 Apr 2017, 10:28

No online payments for 2and a half weeks!!!

<p>I've been emailing and calling for 2 and a half weeks to get he below message resolved, and to date, no luc****! "This transaction has not been authenticated by your card issuer due to a system error. Please call ***or +27 11 ********** . Your purchase will automatically proceed in one moment, or click to proceed now. " It then returns to the merchant screen, with the following msg: "The ECommerce payment was rejected (X25)" This happens on more than 1 site when trying to complete online payments using my Mastercard Cheque card!!!!!!! </p>

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Replies (1)
Standard Bank
Standard Bank's reply25 Apr 2017, 15:43
Official

Dear Ronel

Thank you very much for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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