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Amanda D

1 reviews | Active since Nov 2013

22 Feb 2016, 10:50

No one willing to assist me then?!

So i've been trying to open an account with you guys but it seems like Standard Bank isn't interested in making a new client?!<br> How long does it take to open an account? It's been over a month and i still don't one...<br> <br> At some point about 3 weeks ago I was getting called every day asking for various documents...but after i provide them it's complete silence. Until a few days or weeks later i get another call asking for different/additional documents.<br> <br> The most recent call i got was from some manager, saying that i need to physically take my documents into a branch for FICA purposes - of which i did. But one full week later i still haven't heard anything from anyone. <br> <br> Do you not want my business? Should i rather open an account with Capitec? <br> Standard comes highly recommended by friends, but quite frankly I'm getting concerned. If customer service is so bad BEFORE i'm even your client, should i really want to become one? <br> <br> The answer is yes - but seriously please contact me and let me know what's taking so long?!?!?!

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Replies (1)
Standard Bank
Standard Bank's reply23 Feb 2016, 08:31
Official
Hello radlegend,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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