No one takes responsibility

I'm so disappointed in Standard bank. I app**** for a home loan but there was a misunderstanding about the amount. So I asked that the amount be changed. I was assured that changing the amount would take 3 working days. It took 2 weeks. Then Standard bank assigned attorneys, before they even fixed the amount. But these are not the attorneys that I wanted to use. The attorneys that I want to use are offering me a discount. <br> Now to change the attorneys it turning out to be a complete nightmare. You are embarrassing me. <br> I have a list of reference number and names as long as my arm and still no one is able to fix this mess.<br> One day I call and I'm told that it s not possible to choose the attorneys, the next day I am told that only the attorneys can issue this instruction. Then you tell the attorneys that you cannot change it without me issuing the instruction.<br> Everyone has issued the instruction, but it seems no one wants to actually make the necessary change.<br> Someone needs to take responsibility for this now and ensure that it gets done. <br> You went from super efficient to utterly *********** in a matter of weeks.<br> <br>