NO ONE KNOWS HOW TO DO ANYTHING AT CUSTOMER CARE/SBHL/CREDIT DEPARTMENT. NOTHING.

I am addressing my complaint to the SBHL department. I am most frustrated with how everyone has been sending me from pillar to post and keeping me on hold for 20minutes all because you are not clear on your internal processes.

My account was in arrears last year and I have made the arrangements and paid up. I am not only up to date, but I am paying more on my bond. The attorneys tell me they can't do anything to remove my name from the credit bureau. Standard bank customer care hasn't the slightest clue what to do for me too get this matter sorted out. ALL I WANT IS FOR STANDARD BANK TO UPDATE MY RECORDS - REMOVE THE DEFAULT ON MY NAME AT THE CREDIT BUREAU. Is that so hard to do? Can anyone tell me of the turnaround time for that process? Can I get a clearance certificate then so I can do it myself? Am I not clear in my request perhaps?