No one is assisting me nor getting back to me to help me upgrade my cheque account. Multiple attempts.

I have multiple times contacted Standard bank to assist in upgrading my account. They say a private banker will get back to me, so far its been over a year and I have tried 4 times, no one has gotten back to me to assist. My last attempt was yesterday at the Tablebay mall, the banker emailed the private bankers to get back to me and still nothing. To top it off last week all my accounts got blocked well I was away, when I contacted the bank they said I need to update my FICA, I never received any SMS or any communication. I eventually got hold of the FICA department who confirmed and apologised for not sending any communication.

I have gone to FNB and within 2 days I now have a private account open up without any issues, if Standard Bank does not assist me with my upgrade I will move over completely to FNB and close all my standard bank accounts. This is extremely frustrating!!