No One Giving Feed back after messages left

I went to see a consultant at Standard Bank Tygervalley. The consultant was helpful at first. He suppose to keep me informed of the progress as he escalated the matter, I phoned him and asked him to please email me the feedback which he said he was waiting on, after that and numerous calls & messages left (last one being today at 13:00) I have received no feed back. I cannot believe that because he escalated the matter I have had no response in about 2 1/2 weeks. <br> <br> I have been a customer with Standard Bank for quite a few years and my normal branch is at Cape Gate, I would never receive service as this at my original branch and I am very disappointed that no feedback was given, as this issue is not yet resolved according to me, I am still waiting on an answer ! . Furthermore I tried the Standard Bank FB page, there was correspondence but again, no one has gotten back to me or sorted out the problem / issue! <br> <br> Really Standard Bank, can you please show someone in my direction that can assist and help me or otherwise please ask Mr Giovanni Noble from the Tygervalley branch to contact me. I did leave my contact number with the receptionist at the abovementioned branch!