NO ONE CARES

I AM OVERSEAS AND UNABLE TO ACCESS MY ONLINE BANKING, BECAUSE STANDARD BANK DOES NOT HAVE COMPETENT EMPLOYEES. I AM UNABLE TO GET MY OTP VIA SMS AND I CALLED TO REQUEST THAT IT'S CHANGED TO EMAIL. AFTER HAVING GONE THROUGH THE SECURITY CHECK, THEY TOLD ME TO EMAIL tracy.mpane @ standardbank.co.za AND THAT SHE WOULD REPLY STRAIGHT AWAY. THAT WAS 10 DAYS AGO!!!!! WHEN I CALLED TO COMPLAIN AGAIN, THEY TOLD ME TO RESEND THE EMAIL AND COPY BIZDIRECT. BIZDIRECT (Thamsanqa Lande to be precise) THEN EMAILED ME BACK TO SAY THAT THEY CAN ONLY CHANGE THE OTP IF I CALL THE BANK. WHAT ON EARTH ARE YOU GUYS THINKING???!?!!!!! HOW CAN YOU TREAT A CUSTOMER LIKE THAT??? DO YOU NOT UNDERSTAND THAT RESTRICTING A CUSTOMER FROM ONLINE BANKING WHILE THE PERSON IS OVERSEAS IS A MAJOR PROBLEM??? WHO IS THIS TRACY MPANE PERSON AND WHY IS SHE NOT DOING HER JOB PROPERLY???? 10 EMAILS AND 3 INTERNATIONAL CALLS LATER MY OTP HAS NOT BEEN SWITCHED TO EMAIL AND HERE I AM, COMPLAINING PUBLICLY TO SEE IF YOU CAN SHOW SOME RESPECT AND CHANGE MY OTP TO EMAIL!!!!!!! Reference number: ********** 5. I HOPE THAT YOU READ THIS PROPERLY AND DO NOT TRY TO CALL ME, BECAUSE I DO NOT HAVE ACCESS TO MY PHONE WHILE I AM NOT IN SOUTH AFRICA!!!!!!!!!!