1 reviews | Active since Aug 2016

11 Aug 2016, 11:18

No one can help me!!

<p>We run a bujsiness that is quite dependant on the credit card transactions. We recently rquested a replacement credit card mashine. The new machine was set up with the incorrect batch numbers and now the money does not reflect in our account and no one knows where the money is going and no one can help us!!</p> <p>It has been a week now and no result in sight!</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply11 Aug 2016, 12:38
Official

Good day Andre Pretorius

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply12 Aug 2016, 07:08
Official

Good day André Pretorius

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply17 Aug 2016, 13:19
Official

Dear André Pretorius

Thank you once again for your posting.

I refer to my email correspondence and you can let me know when you are available in order for the relevenat business unit to contact you.

Kind regards

Clint Petersen

Complaint Resolution Centre

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