no one can give you feedback.

I fail to understand that you get help from a bank to relieve you from your financial burden, and yet sell you insurance for assistance, but when you ask them for that help on the insurance you pay for they can't assist firstly and second they can't assist you with a solution. App**** for a consolidation got the help after I had to complaine on hello peter about no responce firstly and no feedback once again that got resolved in 24 hours, thankful for that but not a way to get service to complain first. My situation currently is that agreed on the amount that is payable back to standard bank every month. Had a bit of a situation financialy no help from the insurance you pay for no assistance to get a relook on a reassist just shoulders pulled up and said we can't help. Called to find out why I get messages monthly that I failed to agree on payment a month even if the debit order went off days before they can't give answers. Now your account goes to legal also no explanation as to why, customer just needs to except the fact and yet you are paying every month but your amount doesn't decrease only with 4000 after two years???? And yet no one can explain or assist. Is this service?????