No one can give a straight answer!!!

ON the 20th Feb 2015 my wife sent a email to [Email Removed] to stop a debit order as My work is now paying for this the reference number given ***. She then called Suzanne and she advised someone will get back to me. End of Feb the debt order went off and we had to go into the bank to reverse the debit. Again my wife called and spoke to Danielle she advised we send the request through again and it will be sorted byt the end of business that was on the 10 March 2015 ***. Standard bank calls me for ten million other things that I have no interest in but not to cancel this debit order that was requested twice! Please note all relevant documents have been added to the email.