NB
Natasha B
1 reviews | Active since May 2020
06 Oct 2020, 11:48
No one at standard bank does their job.
Worst bank in the world. No one at standard bank seems to do their job. I lost my job in May this year and have been trying to apply for a payment holiday for my car. Every single time I speak to someone at Standard Bank, I have to repeat my story all over again and each time there is a different set of instructions I need to follow. Each person then tells me that the issue will be escalated only to receive yet another call the next month from someone new who doesn't have any information from the previous calls.
How hard is it to get this done?!?!?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Oct 2020, 11:58Good day Natasha,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply06 Oct 2020, 11:58
Official
Good day Natasha,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's replyOfficial
20 Oct 2020, 10:27Hello Natasha
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply20 Oct 2020, 10:27
Official
Hello Natasha
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Natasha B's updateReviewer Update
09 Nov 2020, 16:49I just want to say thank you to Joseph Witticker, he should be a standard for everyone working at Standard Bank. He was so professional, when he said he would look into things - he did. When he got feedback he immediately let me know what it was. He understood the situation and didn't treat me with disrespect. He took the time to do an outstanding job! I felt really blessed to have him help me. I would really recommend training at Standard Bank that uses Joseph Witticker as the golden standard in customer service. Thank you again Joseph. Thank you for being simpathetic and understanding, and for being such a kind person to talk to. :) :) :)
NB
Natasha B's update09 Nov 2020, 16:49
Reviewer Update
I just want to say thank you to Joseph Witticker, he should be a standard for everyone working at Standard Bank. He was so professional, when he said he would look into things - he did. When he got feedback he immediately let me know what it was. He understood the situation and didn't treat me with disrespect. He took the time to do an outstanding job! I felt really blessed to have him help me. I would really recommend training at Standard Bank that uses Joseph Witticker as the golden standard in customer service. Thank you again Joseph. Thank you for being simpathetic and understanding, and for being such a kind person to talk to. :) :) :)