No one able to help

I called standard bank on the 23.02.2015 at 08:00 because they only open at 08:00 - 17:00 because they don't acknowledge that people use banks 24/7. I called them because when i tried to withraw money using my debit card at the ATM it tells me that i have no accounts linked to this card. This is alarming as i use this card frequently. Secondly i go onto my internet banking and check the account linked to this card and the account does not even reflect. so i call them as instructed on their \oh so user friendly"website. Only to be told by the most competent employee (sarcasm) of standard bank that there is absolutely nothing wrong with my account and that she will put me through to their card division. once i get through i get told its not a card issue and that i should go into the bank. What was the point in me confirming all my personal information over the phone to validate who i am if i cant be helped. Then you stupid website should stipulate \""DONT CALL US BECAUSE ONLY THE BANK STAFF ARE COMPETENT ENOUGH TO HELP\"" . """