mB
myburgh B
1 reviews | Active since Apr 2012
06 Dec 2023, 12:43
NO NOTIFICATIONS - MYUPDATES.
Last week is received both and email and notification on the banking app about this new wonderful facility called MyUpdates. Till now I HAVE NOT received a single update in my inbox on the app….and YES MY PHONE IS ENABLED TO RECEIVE NOTIFICATIONS FROM STD BANK. This means I have to login to check if my debit orders have gone through.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Dec 2023, 12:47Dear Brink,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 12:47
Official
Dear Brink,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
mB
myburgh B's updateReviewer Update
06 Dec 2023, 17:30 I received a call from someone allegedly from Standard Bank. Then they want to do a security check on me and cannot accept that I am who I say I am, but expect me to blindly accept that it is in fact a call from the bank. I had a similar experience earlier this year when I accepted the call was from the bank and a large amount disappeared from my credit card account….eventually it was refunded. Fortunately I don’t keep a large amount on my current account as a *****ulent transaction for a similar amount was attempted there as well.
mB
myburgh B's update06 Dec 2023, 17:30
Reviewer Update
I received a call from someone allegedly from Standard Bank. Then they want to do a security check on me and cannot accept that I am who I say I am, but expect me to blindly accept that it is in fact a call from the bank. I had a similar experience earlier this year when I accepted the call was from the bank and a large amount disappeared from my credit card account….eventually it was refunded. Fortunately I don’t keep a large amount on my current account as a *****ulent transaction for a similar amount was attempted there as well.
Standard Bank's replyOfficial
06 Dec 2023, 17:40Dear Myburgh
Thank you for getting back to us, we can confirm that the call received is from our Hello Peter team.
Due to your concerns relating to authentication we may advised that you visit one of our branches.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we can confirm that the call received is from our Hello Peter team.
Due to your concerns relating to authentication we may advised that you visit one of our branches.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply06 Dec 2023, 17:40
Official
Dear Myburgh
Thank you for getting back to us, we can confirm that the call received is from our Hello Peter team.
Due to your concerns relating to authentication we may advised that you visit one of our branches.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we can confirm that the call received is from our Hello Peter team.
Due to your concerns relating to authentication we may advised that you visit one of our branches.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***