CM
Charmaine M
1 reviews | Active since Dec 2021
30 Apr 2023, 21:05
No notification of Lotto winnings
This is now my second incident with the on line lotto. Previous time I did not receive my confirmation of my purchase, this time it’s about not being notified or paid for my winnings. Can they be trusted with this on line Lotto? I never used to checked before but today I just happened to check and was surprised to see I had three winning numbers, it’s now evening and have still not been notified that I had won, nor have I received my winnings. What’s going on with the purchase and notifications with the lotto? Ticket number Ref VAS***. For 29/04 It scares me to think I might have won before and was never notified.
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Replies (2)
Standard Bank's replyOfficial
01 May 2023, 08:37Good day Charmaine
Thank you for bringing this matter to our attention.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Thank you for bringing this matter to our attention.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 May 2023, 08:37
Official
Good day Charmaine
Thank you for bringing this matter to our attention.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Thank you for bringing this matter to our attention.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
03 May 2023, 09:35Good day Charmaine
Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Should you have any further difficulties, please reach out to us we are here to help.
Kind regards,
Standard Bank Social Media Team
Standard Bank's reply03 May 2023, 09:35
Official
Good day Charmaine
Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Should you have any further difficulties, please reach out to us we are here to help.
Kind regards,
Standard Bank Social Media Team