No new card!

I've been with Standard bank for môre than 20 years. What a let down. My card expired in May 2026. On the 20th of April 2026 it started declining because it is expiring. Went to the bank, they don't have my new card. So I had no other option but to use my credit card. Went online and chatted to an agent, she couldn't help me either. She couldn't tell me where my new card is either. Then I preeced to sent an email to the complaints department. It's been a week, no one is helping me. Sent another email, only to get a reply that their inbox is full! What a disgrace! It's 6 May 2026 today and I still don't have a new card.