1 reviews | Active since May 2016
"No Need" to move forward?
<p> </p> <p style="margin: 0cm 0cm 10pt;"><font size="3" color="#000000" face="Calibri">I am so sad to say that I am no longer one of our clients. Even more sad to notice that you just do not care. I have been banking with you guys now for more that decade. After realising that I deserve so much more in terms of service delivery I decided to make the big switch. So when I finally went in to close my account the clerk that helped me put the reason for closing of account as “no need for account”. And when told him that that was not my reason he simple lifted his shoulders at me and could not care less (Centurion Branch). And this is not the first time that I heard someone telling me that you guys put that as the reason. I left because the Wonderbank branch tells customers that they cannot email a tax certificate. Honestly, we are in 2016 and not in the Stone Age. You email my statements so way not the tax certificate? I left because your call centre is not helpful at all and most of the agents that you end up talking to are very rude. (And I have to add that there has been an exception where I was impressed with the staff but this will be 1% of the agents I have talked to). I left because your online banking is years behind FNB / Investec. I kept wondering why you left the option to go to the old site on the website. Now I understand, it is because the new site does not function properly 80% of the time. So I left. Then you guys tell me I have to transfer money back into the account for outstanding payments (Centurion Branch). (Do your clerks not understand basic accounting or how your statements work? The balance due already takes into account the outstanding’s). Then you can’t even transfer the money I had to put in again (and because they were wrong now ended up as I positive balance due to me) to my new account. No, I had to have it cashed out (Centurion Branch). I finally understand why your slogan is moving forward….it is because you have been left behind. I am closing all my other accounts as well after you guys don’t even have the decently to ask me why I am closing an account. I guess there is “no need” for all my Standard Bank accounts.</font></p> <p> </p>