No more Standard Bank

I'm appealed at the service Standard Bank is offering it's clients of late. I app**** for a loan to boost my business and the consultant said it was approved but its been 4 days and there is no money in my account. As a client I've been following up and no one from the banking institute has offered me even one call to keep me posted. However they do phone everyday for money outstanding. I am starting to believe it could very well be *****. I plan on moving my accounts to another banking institution. One that is professional in their services and their consulting services actually know what they are doing and SAYING. Utterly disappointed at the level the service has now dropped.