No more personal connection

I have been banking with Standard Bank for the last 40 years in my personal as well as business capacity and always had a contact person that was able to assist with either solving my problem or point me in the right direction. Since the end of last year I was left in a limbo, my business account was suddenly transferred, with no prior notice, to another branch and I am unable to re-allocate the credit limit on one of my business cards. The reason given was that CIPC records show our Auditor to be someone that was changed over 10 years ago and has an overdue account of about R 2500.-- !!!!! I am dealing with millions, have always paid the credit card in full every month, have an overall limit of R 30 500.-- on that particular card of which only 15 500.-- is used up and I am unable to re-allocate the balance of 15 000.-- ! Does no-one look at the individual customer and their history anymore at Standard Bank before refusing a good old customer<br> ?