No morals, humanity and Sensitivity to Loss of a Loved One

Since the passing of our mother we've been trying to get the insurance money from standard bank only to stumbled upon details of people we don't know on our lothers profile as beneficiaries we logged a case against for over 5 months there wasn't any respond from the Daveyton branch of which that's where the policy was opened at and the managers behavior is very dismissive doesn't listen to our cries always sending us on a wild goose chase im very much fed up and very disappointed as such behavior showing the bank lacks integrity no moral ethics and no humanity for the fact we just lost a parent still we go and check the stuff but we always get send back, And the bank consultant that launch the case doesn't even want to talk to us every time we come to the branch they always run away