No Mercy Durning Covid19 Lockdown!

I write this on behalf of my wife as our bond is in her name. Upon the presidents announcement of the national lock-down we foresaw a financial uncer*****y for the end of the April 2020. On 26 March 2020 we contacted Standard Bank at 12:36pm and spoke to Sandhile where we requested a payment holiday who informed us that they would be able too provide us with a 3 month payment holiday. We were told to wait for documentation. On 28 April after received no correspondence for Standard Bank we called again and spoke to Thula who advised that we need to contact the debt care center which we did and they advised we needed to submit some paperwork via email. On 29 April 2020 we completed and emailed the requested documentation via email as requested. On 4 May 2020 Standard Bank debited my wife's account with the full bond repayment amount leaving here account overdraw which will now incur additional fees, our medical aid payment has bounced and we have no money for essentials such as food. I am appalled to say the least as to how this has been handled and despite Standard Bank advertising that they are here to help have done nothing to assist but rather carry on with business as usual. Whats next?