HS
Henry S

1 reviews | Active since Aug 2013

25 Nov 2025, 17:32

“No Management Support at Standard Bank – Ongoing Delays & Unresolved Issues”

This statement is made purely to record my experience and to request assistance. It is not intended to defame any individual or organisation, but to accurately document the challenges I am facing.

I am experiencing ongoing delays from Standard Bank with regard to missing funds, failed internal transfers, and the release of documentation that I require for my business operations. These delays have directly affected my ability to make time-sensitive payments such as diesel, staff wages, and client service expenses.

I wish to clarify that I am not accusing Standard Bank or any staff member of intentional wrongdoing. However, the delays, lack of escalation, and absence of management support have placed my business in a vulnerable position and prevented me from operating effectively.

I have submitted all required information, and I am still awaiting the necessary documents and confirmations. I am requesting urgent intervention from senior management so that this matter can be resolved professionally, transparently, and without further operational impact.

This post is made simply to protect my rights as a business client, to keep a factual record of the situation, and to request proper assistance from the appropriate level of authority.

If necessary, I will publicly post the relevant emails and responses I have received so that the situation can be seen clearly and transparently, without altering their content in any way.

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Replies (3)
Standard Bank
Standard Bank's reply25 Nov 2025, 18:10
Official
Dear Amy

Thank you for bringing this issue to our attention.

 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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HS
Henry S's update26 Nov 2025, 05:04
Reviewer Update
Dear Standard Bank,

Thank you for responding. My name is Henry Smith, and I must respectfully state that a general apology is not sufficient at this stage. The banking charges, delays, missing funds, and repeated failures to escalate issues are still ongoing and continue.

There are more than 10 unresolved issues that I have already reported, and most of these have still not been properly investigated or assigned formal reference numbers. In many cases I receive phone calls instead of written records, and when the calls become unprofessional, I escalate in writing — yet no corrective action follows.

In addition, I need to highlight something very important:

As a business owner, I am already paying bank charges for every transaction, yet I have to spend my own time and money doing the bank’s work — monitoring my account, identifying errors, documenting mistakes, replying to emails, and constantly following up just to keep my account functioning correctly.
This is an operational cost to my business, and it is not sustainable.

I am requesting clarity on the following:

When will a full investigation begin into all unresolved matters ? Mercy Hulscher ????


When will every outstanding issue be assigned an official reference number?

When will management (not frontline staff) review these issues collectively?

How will Standard Bank address the additional time and financial impact caused by these repeated errors and delays?

I am not trying to create conflict — I simply need these matters resolved correctly, professionally, and without further disruption to my business operations.

Kind regards,
Henry Smith
HMTS Group
Standard Bank
Standard Bank's reply26 Nov 2025, 07:06
Official
Good day Henry,

Thank you for bringing this issue to our attention. 

We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication. 

Kindest regards 
Standard Bank Hello Peter Team 
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