No management and bad staff training.

My 18 month old standard bank account was blocked for non fica compliance after I had to supply proof of residency to open the account. I arrived at La Lucia branch at 09h00 on Saturday morning to find out why why I could not do my internet banking when i was informed that my account had been blocked and that i needed to bring statements to verify my place of residency. I went home and collected two statements which were posted to me as most of my statements including my standard bank statements are emailed to me. I went back to the bank and proceeded to stand in a line of about 20 people. after getting to the counter I was told that the statements i brought were not accepted. I was never told when i was there the first time that i had to produce certain statements. after asking to see a manager i was told that there was no manager on duty, only the team leader behind the tellers desk. I spent another 90 min waiting to have my account reactivated. There is so much more to this story but not enough space to type. There were numerous people complaining in the bank and not one manager to take control of the situation.