1 reviews | Active since May 2016

29 Jan 2019, 08:05

No longer safe with Standard bank

Dear Standard bank,

i am once again sending a complaint following one i sent yetserday, i have had no one conatct me, on the 25th of Jan, i bought groceries at PnP Southgatefor R3730 and i swiped my card to pay but it declined i then took money from husband and paid, to my surprise the R3730 went through, i phone ur callcentre as i was told by PnP to take it up with my bank which i did but i had no response from you i phoned the callcentre yesterday afternoon and i was told they cant find it and i will have to fill a form which was supposedly forwarded to my e-amil by Zandile Dlamini Ref ********** 684 but there was nothing attached. i find it so unfair that money gets paid from my account and i now have to wait for 40days before i can have it back. there unauthorised debit orders in my account that went off and because( i dont get the sms which i have tried to fix more than 5 times) i dont know what happened in my account . They are as follows

14 Dec 2018 R105 Dvotion 20 Dec 2018 R509 Afr bank 27 Dec 2018 R98 IGA investigation 15 Jan 2019 R105 Dvotion 15 Jan 2019 R99 SR Direct 16 Jan 2019 R95 Smart TJ901117 25 Jan 2019 R97 Serv1 HBD ********** 25 Jan 2019 R 649 Afr bank 25 Jan 2019 R98 IGA Investigation

can i please be assited with these ASAP, i am now really going to close this account and open with another bank, i cant trust Standard bank with my salary anymore.

0
Replies (2)
Standard Bank
Standard Bank's reply29 Jan 2019, 08:33
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
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's update30 Jan 2019, 08:20
Reviewer Update
I have not been contacted nor been assisted with the above, please let me know what i must do? must i take it further? as it seems i am not getting assisted ?